When your refrigerator is not cooling correctly
A temperature problem can come from airflow, controls, sensors, fans, sealed-system components, door alignment or routine maintenance issues. Because built-in refrigeration combines several systems, the symptom alone does not identify the failed part.
We inspect the appliance, explain the diagnosis and discuss the repair before proceeding. If possible, have the model number ready when you call. It is often located on a label inside the refrigerator or freezer compartment.
Refrigerator and freezer symptoms
- Refrigerator is warm or takes too long to recover
- Freezer is not freezing or develops heavy frost
- Food is freezing in the fresh-food section
- Water, condensation or moisture is appearing
- Fan or compressor sound has changed
- Door does not close or seal correctly
- Display, light or temperature control is not responding
Models and configurations
We service many built-in, integrated and undercounter Sub-Zero configurations, including BI-36 and BI-42 families. The exact model helps identify the correct service information and parts.
- BI-36
- BI-42
- Built-in refrigerator
- Built-in freezer
- Integrated columns
- Undercounter refrigeration
Service throughout New York City
Appointments are available in Manhattan, Brooklyn, Queens, the Bronx and Staten Island. Call to confirm availability in your neighborhood.